Give a full refund The buyer will receive a full refund, and they'll keep the item. I denied the request, now Im pretty much waiting for negative feedback :(. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. Choose the item above to start resolving a return. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. Also this makes the process require the buyer send the item back instead of filing a claim. Extortion is now excusable as long as buyer mails you back anything including a brick. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. I received two return requests this evening. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Some purchases inspected under Authenticity Guarantee are considered final sale. No returns sellers can't "refuse" a SNAD. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. It may only be used to recoup losses when an item is returned used or damaged. If the customer wants to return your item bad enough regardless of the real reason for the return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. You have 8 calendar days to review the return reques t and take action. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Now I just have to hope he actually sends back the keyboard instead of bricks. Open a Disput. Go to your preferred carrier's website and purchase a label. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. 04-18-2022 Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Keep in mind that some returns can remain open for up to 35 business days. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Thanks for being honest about this. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. On the next page you'll see the refund amount. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Please use this in a story so everyone knows. This can be useful when the buyer isn't completely satisfied with their purchase. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Extremely frustrating. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Withdrawals may be covered separately by the eBay vault. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. This is all true, but only for items that are REALLY Not As Described. document.write ("