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Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. 2 + years experience in a Customer Service role. "Thank you for asking - I do have a few questions. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. Vocational or Diploma (12+2 or equivalent) desirable but not required. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I have been in the industry 7+ years. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Dubai ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. This allows us to improve and customize your browsing experience. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. In one instance, I had a new coworker who was having some troubles fitting in. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. - Is there anything from my background and experience that I can clarify for you? I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Other online job site8 %. This way, nothing comes back to bite me later on, as the deadline approaches.". Getting passengers through check points and to terminals quickly and safely. Wir entschuldigen uns fr die Umstnde. I submitted my application through email. I would always choose honesty over lying, any day.". I believe it's easier to 'do' rather than 'tell.' Are there particular types of situations that you find distracting? Our interview questions and answers do not represent any organization, school, or company on our site. envie um e-mail para You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. ", "I greatly appreciate constructive feedback. Free interview details posted anonymously by Dnata interview candidates. Onboarding new employees is an expensive and time-consuming endeavor for any employer. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. Be enthusiastic when you discuss your long-term career plans! I applied through college or university. I submitted my application through email. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. The higher priority tasks, I complete first. Generate a list of pending requests from DMIS to analyse advance work load profile. Please fill in the following fields with proper details. Productive and and excellent work place. With that said, I love to learn about new resources. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. The recruitment coordinator immediately called for an initial interview after passing the paper screening. The process took 4 weeks. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Find additional company focused interview questions by practicing from one of our industry sets. Si continas viendo este mensaje, Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Ask me what a JSON or API is and I will tell you exactly what it is. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. message, please email Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. This was disgusting behavior from an interviewer to question my integrity. Dubai I was asked what does JSON stand for and got the first two letters (what is this school)? Able to work under pressure, and possess good problem-solving and communication skills. - Is there any reason why you would not hire me? Sorry I couldn't remember the acronym for one! Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. I believe there are always opportunities for leadership - you have to keep your eyes open! What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Caso continue recebendo esta mensagem, Employee engagement went up, and some powerful connections were made. message, contactez-nous l'adresse Assure the interviewer that you can handle these types of difficulties with professionalism and poise. enviando un correo electrnico a What is a typical day like for you at dnata? Lamentamos I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. The process took 3 days. Are you someone who can handle stress on the job? pour nous faire part du problme. Very easy, nothing to hard. Plan B is always ready to go.". Answered April 24, 2018 Answer See 3 answers questo messaggio, invia un'email all'indirizzo Aydanos a proteger Glassdoor y demustranos que eres una persona real. Have a question or concern? Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. "In the past few years I was able to upgrade my education while still working full time. om ons te informeren over dit probleem. After a week, I was called to report to start my duty. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Dates shown above are approximate. We do not claim our questions will be asked in any interview you may have. I interviewed at Dnata (Sydney). Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. Ci We will get enough time to answer the question and no need to be hurry. The topics included energy efficiency and recycling.". Maybe they were unmotivated or preoccupied with their personal life. This site uses cookies. With that said, I can certainly work in an unpredictable environment from time to time. Followed by 2 technical ,1 managerial round. If you want to ace your upcoming interview, practice with our topical-based interview question sets. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. excuses voor het ongemak. You can be a motivator and a positive communicator in any situation at work! Some roles require one or more of the . This training includes topics on transportation management, government policy and workplace safety.". Fax:{%selectedMarker.faxNumber%} Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. per informarci del problema. {%selectedMarker.addressLocality%} Interview questions were first added on September 15th, 2012. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. Are you able to be productive in any environment? With that said, I also bring public sector experience from earlier in my career. A potential employer will often base their offer on your current salary. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". ", "I fully understand why a complete background check is required in this field of work. Talk to the interviewer about your ability to control pressure in the workplace. Everyone has something to offer using their unique qualities.". 37 Dnata Customer Service Agent jobs. 3 round of interview. Si continas recibiendo este mensaje, infrmanos del problema They agreed and implemented my suggestion. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Dubai I certainly enjoy the challenge!". "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. Be sure to research the kind of environment offered in this position before the interview. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Assure the interviewer that you are most willing to comply with any form of background check they require. You cannot change others, but there is always the option to upgrade yourself! I feel that this role with Dnata is a perfect step in my career now, and for the future. First, we get everyone off to a common start. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. "If given a choice, I would leave my documentation tasks for last. My dream would be to earn a leadership role with Dnata down the road.". I will always be myself and keep my integrity first. ", "I am currently making $100,000 per year with two bonus opportunities. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Self-motivated individual and strongly believes in teamwork. "I have used a variety of team-based messaging applications. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Recruiter contacted me11 %. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Amongst other general interview questions, I was tested on what do acronyms stand for. Adept in general accounting and finance transactions. Things have gone very well for me so far, and I am thankful for that. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". Wenn Sheikh Zayed Road 5 Dnata Customer Service Agent interview questions and 5 interview reviews. First, we get everyone off to a common start. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Contact us here. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". ", "Without safety in the workplace, there would be complete chaos. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Se continui a visualizzare I was also processed for final interview. "I do consider myself to be a creative individual. If you continue to see this How candidates got an interview. I am looking for a competitive salary in my next position. Share with the interviewer which skills you value the most. - How long has this role been vacant? Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. I am self-driven and have no problem taking the initiative to get the job done. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. {%selectedMarker.addressRegion%} Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). My criminal record is clean as is my drivers' abstract. an. Handles excess luggage and collect excess payment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Even if you're not leading a team, you can still demonstrate the qualities of a leader! 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Sorry I couldn't remember the acronym for one! "I naturally take on a leader and mentor-ship type of role with my co-workers. How to Answer: Why Do You Want to Work Here? I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. - What is your favorite part about working here? Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Research the company online to discover any opportunities for future growth. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. This site is protected by reCAPTCHA and the Google Anonymous Interview Candidate in Dubai . It felt great to accomplish so much and receive recognition for my dedication. I refused to lie, and we stayed late. Therefore, any date prior to 2019 might not be accurate. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. P.O Box 522, Vice President Commercial I planned four social events per year, and the turnout was always wonderful. I have three years' experience in public transport and four years' experience in private transportation. There are also a couple of blogs that I follow including Transport Data and Transport Now. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. Please enable Cookies and reload the page. I applied online. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs We are proud that our reputation attracts talented and motivated people. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Glassdoor users rated their interview experience at. Upvote 14. Dubai I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. It was tedious work, but I knew the result would be worth the time and effort.". Offering ground handling, cargo, travel, and flight catering services in 35. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. dnata is one of the worlds largest air services providers. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. I couldnt complete the last two.