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if youre dissatisfied with your purchase or if you didnt receive the item at all. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. If we are unable to resolve the issue, we will refund your purchase. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. Release. You assume certain risks in using a marketplace service such as Grailed. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? There is no one-size-fits-all answer to this question, as everyones level of trust may vary. We do our best to encourage sellers to follow our listing guidelines, but not everyone follows them. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. If a Seller agrees to reimburse or refund payment to Buyer, Seller must do so through their PayPal account for transactions completed through PayPal. You understand that your User Content and any associated information (such as your username or profile photo) may be visible to others. 512(c)(3) as well as the Grailed DMCA Copyright Policy for the requirements of a proper notification. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. Dawkins is also the head writer and cofounder of theproearners.com. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. The only two ways to get your Grailed refund is through DoNotPay or PayPal. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Grailed reserves the right to discontinue providing Grailed Labels to any or all users at any time and for any reason. and check with a representative about your moneys whereabouts. Selling and Buying sections in our Help Center. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. Click File a Claim and click Continue. Your account may be suspended for failure to provide Grailed with all relevant tax information. International Buying and Selling. Privacy Policy. So earlier today i sold some kappa track pants. The most common type of fake is a counterfeit item. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. Buyer wants to refund? And, of course, you want to peruse a great selection It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Buyer wants a refund . You can now circumvent these tedious or convoluted processes and simply delegate them to DoNotPay. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). Finally, you can contact the seller directly and ask any questions you may have. https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new. or another jurisdiction that does not allow automatically binding transactions. To request a refund, please contact Grailed support. Go to Activity. Heres how to start a dispute: Log in to your PayPal account. Process and Remedy. If we need any information from you to file our taxes, you agree to give it to us. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. What is a Binding Offer? Cookie Notice For more information, please see our How do I add shipping to Grailed? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by. Value 23. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. I GOT SCAMMED ON GRAILED AGAIN! Apply for Your Grailed Refund Through PayPal We've already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. Opt-Out Right. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. Grailed may also grant certain Sellers the ability to offer a discounted price on Product Listings that is only sent to the users that have favorited a specific Product Listing. Am i obligated to refund them if they request a refund? You may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". Here's how to refund a payment: Go to your Activity. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy. If the above-described process looks way too complicated, we agree with you. If you believe that you have a case for a PayPal claim, you should file as soon as possible. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. If you counter or decline an offer, we will notify the Buyer. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. When using the Services, Buyers and Sellers enter into a contract for the sale and purchase of Products directly between themselves, and Grailed is not a party to such sale or purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Seller Commission and Payment Processing Fees. Please reach out to the applicable payment processor with questions, concerns, or support issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. Just another site grailed buyer wants refund There are a few things you can do to find trusted sellers on Grailed. Please see 17 U.S.C. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. You grant Grailed a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided with your User Content in all media formats and channels without compensation to you and to perform automated scanning of the User Content to improve targeted searching and advertising. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy. Commission rates are subject to change at our sole discretion, upon notice to you. For more information on Payment Processors see Section 14. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. You and Grailed agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). Because Grailed uses. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. We ask sellers to be responsible for their items, follow the law, and not mislead buyers. Parental Controls. Include your order number and the reason for your request. What should i do? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Grailed is the largest marketplace for exclusively men's fashion. 1.555.555.555 | ippocampo edizioni sconti. Thereafter, if a Buyer is unable to get resolution from the applicable Seller and PayPal (if applicable), Grailed may offer a buyer protection program for eligible purchases, to ensure that Buyers get their money back ("Purchase Protection"). PLEASE help !! If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. Effective Date of Terms of Service: August 23, 2022, Buying, selling, or just browsing is how you agree to be bound by these terms. Promotions. Once you confirm, the offer will be canceled and the listing will be removed from your account. Offers through Grailed Payments work differently than PayPal. Follow the instructions on the page. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. If you paid with PayPal, it may take up to 30 days for the refund to appear in your account. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. If things go really wrong, this is the process we will use to litigate the issue instead of going to court. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. and our This includes your right to obtain refunds where appropriate. For more information, please see our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. I am obliged to do so despite making it clear the pants are cropped? Grailed Grailed is a website and app for selling used, higher-end fashion. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. You will then be asked to confirm that you want to cancel the offer. Keep on reading to find out which method suits you better. Our expert moderators ensure all listings posted for sale are 100% authentic. Buyer Data. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. and our Binding Offers - Binding offers means that a buyer is . Grailed offers a money-back guarantee for all items that are not as described in the listing. Product Listings. The consent submitted will only be used for data processing originating from this website. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. You can only use, This is a heads up that these Terms have a provision where you agree to resolve all disputes with, Unfortunately, we cannot control all user conduct on a marketplace like. If we suspect you are doing bad things, we can report you to the payment processors. Seller hereby agrees to such automatic debiting. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. and our As a Seller, you agree that: (a) you are solely responsible for the accuracy and content of any Product Listing, including its lawfulness; (b) you agree that you have all rights necessary to sell your Products; (c) you will not list or sell any counterfeit Products; (d) we cannot guarantee exact Product Listing durations; (e) we may modify Product Listings at our sole discretion; (f) we reserve the right to delete any Product Listings for any reason upon notice to you; and (g) a Product Listing is not guaranteed to appear or not appear in any particular search and browse results. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. Razer Inc. is a gaming hardware manufacturing company with a focus on personal computers and accessories for gamers. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. Here Is How You Can Apply for a Grailed Refund Through PayPal. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. To start a PayPal claim, you will need to log into your PayPal account and go to the Resolution Center. users). Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. I told them i will ship it out anyway because this is a BINDING offer that they made and i do not want any negative feedback or anything, and because i am contractually obligated to ship it out. We and our partners use cookies to Store and/or access information on a device. Users. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. Seller hereby agrees to such automatic debiting. Thanks for your blog, nice to read. It is authenticated, and i have not lied about the condition. Few hours later they message me saying they made a mistake and wanted a refund. Just the thought of suing a company that wronged you in small claims court seems far-fetched. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. For E.U. The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). I did not specify the sizing or the material in my product description but it was authenticated by Grailed. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Users Outside of the U.S. Close. Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. User account menu. Are you looking to sell your designer shoes, but not sure where to start? Privacy Policy. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount . You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). Other than the proof of purchase is there anything else I should include in the dispute?