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the chances of Comcast having their act together enough to even . That person will tell you who the city's contact is in the Comcast governmental affairs office. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Comcast Phone Number | Call Now & Skip the Wait - GetHuman We have all the tools to help with your cable line and make sure it gets taken care of. This post was marked as solved. Emergencies and Safety | Consumers Energy Whenever there is an outage, your first step is to report it via email or twitter. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. DO NOT TOUCH downed lines or anything they are touching. How do I report a downed telephone line? For immediate assistance, check out the Xfinity Assistant. A drop-down list appears. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! It's not the power line and I don't think it's the regular cable either because there's no service outage. Archived post. Thank you! How do I talk to a real person at Comcast? Exposed Line/ Wire - How To Report & Things To Know From AT&T Cookie Notice Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report a downed power line - Pacific Gas and Electric Company You have to sign up for gig service and sign a 2 year contract first. If the IP address resides on the Comcast network. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Sky News is distributed via an English-language radio news service, and through online channels. Performance & security by Cloudflare. Stay at least 10 feet away from the wire and secure the area to keep others away, too. You may have to enter a lot of personal information to get connected, including your ZIP code. Our team can help get that line raised. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Scan this QR code to download the app now. Sky News is a British free-to-air television news channel and organisation. ARA - Utility Regulation - Houston Comcast Xfinity Outage Map. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. . Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums New comments cannot be posted and votes cannot be cast. We have made changes to keep employees safe so response and call times may be longer than usual. Click to reveal We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Our team can assist with getting those downed wires raised. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Woman battles Comcast over downed line - WSAZ Thank you so much for contacting our Xfinity Support Team over Reddit. Enter another ZIP to see info from a different area. Press Enter to send it. We have made changes to keep employees safe so response and call times may be longer than usual. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Report Issues with Your Xfinity Services - Xfinity Support Search accounts based on account number, or chat online. How do I report this? 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I called but only received voice mail. Who Do I Contact About Downed Phone Line In My Backyard? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. We can assist you with getting a ticket opened to let our amazing local team know. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Choose the option that best describes your situation. Who do you call for a downed cable line? How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity We truly appreciate you taking the time to reach out to let us know about a downed wire. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Just select Xfinity support and you will be able to speak with the next available specialist. How do I get Comcast to fix a cable line? - MetaFilter Emails sent with an attachment cannot be processed. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Press question mark to learn the rest of the keyboard shortcuts. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. I am an Official Xfinity Employee. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. When asked if you want to order new service, say "No." Downed Power Line. How do I get Comcast to come deal with this? Hi, @user_af7a95. Reddit and its partners use cookies and similar technologies to provide you with a better experience. View the Xfinity outage map and find out when an area will be back online. Voting closed 14. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Question: Does Comcast Hve To Repair A Cut Cable Line. I would like to report down wires in my back yard for the second time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Dial 333 to get connected to a customer service representative. For more information, please see our Reporting this to comcast seems to be a problem. Let us give you a call as soon as an agent is available. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Then it thanks me for signing in. Type your message in the text area near the bottom of the window. Contact Customer Service at (800) 391-3000. Type a message to let us know what your issue is. When should we expect this to be corrected? ET. Press Enter to send it. Welcome to the Xfinity community! This option is available 24 hours a day, 7 days a week. and our That's not what we want to see! Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Hello there! Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Hope this helps you out. It's a hazard to pedestrians and vehicles! For your safety, do not touch or move the downed line. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Companies respond better when others are watching. My electric company has been out already and have told me that it is Comcast's issue. If the center conductor of the cable is solid copper, it carries it quite well. It is to be expected when weather conditions are severe. How do you get straight to a representative? A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Sound the horn, roll down your window and call for help. What to do if you see a downed power line - Pacific Gas and Electric Downed Wires | Baltimore Gas and Electric Company Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). A recent storm brought down a tree which took down one of the above ground cables by my house. Jacksonville, Florida Area. However, its critical not to cut into a power line, as you know. Cloudflare Ray ID: 7a2ad44e3df86ef8 Stay at least 35ft away from any downed wires during cleanup and other activities. If you are experiencing problems with Comcast Xfinity, please submit a report below. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Xfinity Status Center - Check for Service Outages In Your Area The action you just performed triggered the security solution. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Get in touch with Comcast Business. Press Enter to send it. If you smell natural gas or see downed power lines please do NOT use this page. For immediate assistance, check out the Xfinity Assistant. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Call 800.288.2020. Can you direct message us your name and address, please? Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit how do i report a downed comcast line? - perfumexo.com A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. If you receive overhead electric service, your electric system con- sists of the following: 1. It's infuriating. Report an Issue - Xfinity Support While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. By selecting Accept all, you consent to our use of Cookies. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Please contact the moderators of this subreddit if you have any questions or concerns. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). They have been hanging very low for over a year. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Call 800.288.2020 and select Repair. I have a downed line in my front yard. If youve got a free afternoon, you can run the cable yourself and save some money. Occasionally there is a mix up and Comcast forgets to bury the drop. Please call this number (855) 307-4896 to set up your service. I really appreciate you being a member of the Comcast Family! In the top right corner, you'll see a little chat icon near the bell icon. Not a word either by phone, email or through the support chat since then. How do I report an above ground cable down? First Call 9-1-1. A drop-down list appears. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Contact Us - Customer Service Phone Numbers & Chat | Frontier We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Comcast landlines are being used by homes and businesses alike. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Call 911, which will get the FD out to asses the wire (s). I am at a loss. I hope youre having a great week so far! Do what's best for your business. Our community is your official source on Reddit for help with Xfinity services. Find an Xfinity Location Check the status and hours of locations near you. Thanks! Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Downed/hanging electrical wires - who to report to? | Universal Hub Step 1: Inquiry. The tree and the cable are both on the grass verge next to my property. How do you fix an exposed wire without electrical tape? Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Comcast Xfinity Outage Report Is The Service Down? How do I report down a cable line? Here is a list of frequently requested telephone numbers: Cable. Where or how can I report this? A recent storm brought down a tree which took down one of the above ground cables by my house. 1. You can report an issue by going to the Xfinity Status Center. I am a bot, and this action was performed automatically. You aren't allowed to. Contact Us | Comcast Business Support An official employee, such as myself or whoever is first available, will respond. Write your 17-digit account number on the "For" line of your check or money order. #iworkforComcast Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Report A Downed Line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. to Call your mayor's office. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I suspect it's an old wire). Please send us a PM with your first and last name, as well as house numbers to your service address. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. There may be a 60 day notice cancellation fee for your service. X | `>`. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. came out and verified that it isn't live. A woman in Huntington says she contacted Comcast several times about a line. Immediately Call Emergency Services. How to Reach a Real Person at Comcast/Xfinity. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Can you direct message your name and address? Comcast does not do tree trimming. Should you experience further issues, please create a new post. Select Restart Modem to begin troubleshooting. Report an Outage | PECO - An Exelon Company - PECO Energy Company Youve reached the best place and perfect person to help with virtually all of your account needs! 70% of power outages are caused by major weather. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. To qualify for the credit, customers must: 1. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Wires down in your yard: Who is responsible? - ABC27 Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Thank you so much Anthony for sending us over those details and the Modmail. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Create an account to follow your favorite communities and start taking part in conversations. It has been severed months ago and left hanging. I will post again here when/if I receive a reply or action is taken. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Make sure you are signed in with your Xfinity credentials. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Discussion. An official employee, such as myself or whoever is first available, will respond. Some utility companies mark or paint their lines. You can contact 811 to get utility lines marked. Asking on behalf of my place of business. Then, call PG&E at 1-800-743-5000. Hope this helps you out. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Where on your property are the lines down on and would you consider them a safety hazard as of now? We have made changes to keep employees safe so response and call times may be longer than usual. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. 7 years ago. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity For immediate assistance, check out the Xfinity Assistant. Who removes tree branches resting on utility cables in easement? Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . ASA, ABA, Adherence). Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Thanks! Our community is your official source on Reddit for help with Xfinity services. If you absolutely need to have it removed, consult with an electrician before doing so. I don't have AT&T, or a landline. 3.) The easement at my back property line has poles with electric and utility lines. Privacy Policy. Full special report: Alex Murdaugh found guilty in murders of wife and son Never touch a downed overhead electrical line. Call 800.288.2020 . I explained this to the rep when I called to cancel. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. It may be used in setting the FCC's priorities for regulating companies like Comcast. Why is my Xfinity Cable box stuck on boot? We have made changes to keep employees safe so response and call times may be longer than usual. A drop-down list appears. A tree in my back yard has two large branches resting on the phone/TV cables. Its important that you dont exit the vehicle unless youre in imminent danger. I can't get into my property because the line is blocking the drive way. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. You can email the site owner to let them know you were blocked. The channel and its live streaming world news is available . Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! How to report a downed wire if I'm not a customer? If you have questions about your services, we're here to answer them. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Your IP: How does cable internet get to your house? I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Call us at 800-477-5050. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Jul 2007 - Sep 20169 years 3 months. Thanks. Verizon Business customers. 5. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? You will need to contact a tree trimming service yourself. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. You can also request a call at a time that fits your schedule. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. There appears to be no other way to contact comcast/xfinity. Report Downed cable line | Xfinity Community Forum We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Service Status Center | Comcast Business Question: Does Comcast Hve To Repair A Cut Cable Line A coaxial cable is capable of carrying current. I have a downed wire in the middle of the street. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Downed power lines and safety after a storm - CenterPoint Energy and our An official employee, such as myself or whoever is first available, will respond.