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I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". ", "When you work in a diverse team and with patients, you will encounter difficult personalities. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Are there any specific action steps you would need to take to reach your goal of becoming a PA? You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Explore. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. This process helped make our project a success in the end. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. ", "My position at Kaiser is a Radiology Physician Assistant. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I also keep myself open to my colleagues so that they can know and understand me better as well. I can see how it would be stressful when you care for your patients' success so much! Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Behavioral 2. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. ", "I am happy with what I do as a pharmacy tech. Last, I adapt to the individual. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Ben Richardson, a principal in McKinsey's London office, conducted the . "I have experience in ordering medical supplies and maintaining inventory. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I was nervous that I was not using the proper equipment during high-exposure risk procedures. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Dates shown above are approximate. The program was a success, and upper management chose to keep it implemented for another six months. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. At the end of the day, many role titles are fluid. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I hope to involve them in various Kaiser community volunteering opportunities.". "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. I took these methods and incorporated them into our setting. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. What resources do you prefer to stay on top of industry trends and changes? They want to know that your passions align well with what Kaiser Permanente is offering. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. This could include increasing budgets or improving patient care. Consumer Sign On| Kaiser Permanente You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. I understand that it's part of the job. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. New hires were appreciative of learning one on one. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Second, I want to be the best at what I do. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. ", "I am an avid fan of Google alerts! Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. It's best that the person knows the reasons why so that they can learn from the experience. Questions and Answers about Kaiser Permanente - Job Search | Indeed As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. In the future, I will like to be a PA and help more people.". "I find that with the right company, it's pretty simple to balance life and work. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Take a few minutes to tell the interviewer a few things about yourself. "Whether I am doing an independent project or working in a team environment, I always give my best. Interview Guidelines - Kaiser Permanente Career Planning Than they call you for a second interview. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. My idea was to talk to users of EHR systems at all levels. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. This approach has greatly reduced in-house issues related to communication. Healthcare is not a place for gimmicks because health is precious and irreplaceable. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. You can consider improving this response by explaining why. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I manage this by focusing my energy on productive activities that are good for my work. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Since I have two high school girls who are involved in music. I am a people person and build relationships with my coworkers and patients alike. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. "I am a highly detailed person, and I thrive on having a high level of organization in my day. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. You can begin with your recent education, family life, volunteer work, or talk about your travels. Maybe you can see opportunity when others can only focus on the issue. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Kaiser Hiring Process: Job Application, Interviews, and Employment We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. How to nail an interview with a chatbot - Fast Company I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Well done! You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. We do this by creating interview questions that we think you might be asked. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I had 2 interviews with kaiser received and offer within a week. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. As the manager, I knew I could not let this behavior continue. Make them think we care about them as if they were our family members so that they will come back.". Kaiser has over 300,000 employees with a large diverse workforce. Great answer! "I have worked with diverse groups of people most of my career, including my time in college. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I love my job. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. I carry around a notebook and write down important facts if I think there is a chance I will forget them. We also raise chickens and goats and have a couple of horses as well. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Attire. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Would it ensure efficient workflows or more timely responses to other departments? When I hit my 20's, it was so important to me to learn about other cultures. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. In my current position, I am not the most persuasive person on our team, but I am highly creative. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. ", "I like my job, and I enjoy what I do. These are exactly the steps that an interviewer would be looking for. Find additional company focused interview questions by practicing from one of our industry sets. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I am always sure that when at home, my family gets my attention first. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. 1 / 41. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Strong communication skills are required to be an active leader. "My customer service skills with my patients are definitely one of my strengths. ", "Once I was filling a prescription for 90 days 90 tablets. 35 Kaiser Permanente Interview Questions (+ Answers) When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Answer dates might appear two to three weeks before they were published. Asked November 29, 2021 Truth is always key, so I will be honest and clear when communicating the news. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. where i concurrently pursued a degree in both nursing and biological sciences. I am a competitive individual and enjoy keeping fit. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. If possible, pick a weakness that is not a core skill for the position you are interviewing for. We've all had those tough cases. When have you had to adapt to change in the workplace? These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. I have trained myself to adapt my communication style, so a patient gets what they need. "I believe I could improve on some technical skills including Excel and Word. Write a thank you note or email to all your interviewers.