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Thankfully, this is easy to find. . I see a lot of errors on 2 channels on modem, all others seem ok. The risk is too great from a security standpoint not to. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I had forgotten about the in-line surge suppressor on the coax cable. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Up and running within 15 minutes, No call to Comcast. Does anyone know how to perform the same fix for Chrome? The issue may not occur on Chrome or other browsers. Upgraded my internet from Blast! If you look at both their features, you'll find they are almost the same. It is no longer compatible with 1 gig or higher. Comcast Xfinity, Xfinity X1, Cox and CableOne have all approved this modem for all the speed packages they offer. Once paired with a Gigabit router, will allow you access to the fastest consumer Internet speeds around. A key factor of this modem is that it is approved for use by some of the major internet providers in the US. . Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. I just tapped add new modem and followed the instructions. However, having both units in one means less equipment and cabling, which can help reduce the clutter in your home office. What wifi router do you have and what device youre using to test the speed over wifi ? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. Sign In | Customer Service | Order Tracking. First and foremost, your ISP needs to make sure that the internet connection between the ISP and the modem owner (you) still works properly after the update. For many households, an 84 modem with 343Mbps or 686Mbps will likely suffice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. If you had an xfinity modem they just would have swapped it out. Note that line impairments may exist that the modem is not able to report. Signal is toast. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. For some people this wont be an option, as theres only one major internet provider in the area. Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . The MB8600 certificate isn't expired. The Nighthawk C7800 is about comparable to Netgears Nighthawk CM1200 router, so if you already have some beefy Netgear tri-band router, then the CM1200 is the better value purchase. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). Click on it, then click Delete and confirm the action. Not saying I believe them, but thats what they said. It includes 1 open Ethernet GigE LAN port. On top of that, you dont want your internet performance suffering because your ISP wont update your modem. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } In some cases, ISPs wont update your modem firmware as often as they should. Be sure the CAT# LAN cable between the modem and RBR is of good quality. Create an account to follow your favorite communities and start taking part in conversations. It stands out from other DOCSIS 3.1 modems by offering four 1-gigabit ethernet ports to achieve a theoretical max downstream and upstream of 2 Gbps. As a reminder, my modem is a Netgear CM600 modem. Actual speeds depend on your cable modem service and the speed of your Ethernet LAN ports. --- I have an ASUS RT-AX86u that does support link aggregation and was hoping I could use that and NOT have to buy a new modem. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. Thats because the manufacturer builds your modem with the firmware embedded on a computer chip in the device. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . When your modem receives the update, itll automatically install it. Unfortunately, multi-gig technology is quite limited. We looked at the top Modems and dug through the reviews from some of the most popular review sites. In fact, your modem wont work without it. Until then, it is future-proofing and you will only get 1 Gbps up and down. Is there a better make/model that has similar performance and price to l. The Fora platform includes forum software by XenForo. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. uniqs 4634: Share Comcast increases internet speeds. I ordered a new MB8600 cable modem, which arrived a week later. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. The signal at my home was garbage. Browse our product & service portfolio to find the right solution for your team. The only browser I could login to my modem with is Edge. In this post Ill break down everything you need to know about updating your modem. MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. Old Rigs new life as a file server: Asus Rog Maximus X Code, i7-8086K @ 5.2Ghz(All Cores) 1.32v, G.Skill Trident Z RGB 32G @ 3600, Asus 306012G TUF, M.2 NVMe Samsung 960 EVO 1TB plus several drives 12TB, Phanteks - Enthoo Evolv ATX Case,Corsair -H150i PRO, RMx 1000W . This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. It took a total about . Comes equipped with a broadcom cable modem. With some modems, youll notice annoying slowdowns occasionally. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. to Gigabit on my lunch break, and later swapped out my Arris SB6183 for the 8600. This modem has five status-reporting LEDs that are easy to read and help immensely in troubleshooting. Office Products, Office Furniture, Computers, Software & Consumer Electronics . We need to go to the source to see what the latest firmware version for your modem is. It can also work as a 328 DOCSIS 3.0 modem. Create an account to follow your favorite communities and start taking part in conversations. ; Maximum speeds up to 400 Mbps - DOCSIS 3.0 modem (32 or 24 channels down) Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. that will set up a new exemption for the modem and you won't get the alert. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. That depends. I just bought this modem at Target last year. When it dies, I have to log in from the LAN and restart the router. Motorola/Cox, I am between a rock and a hard place and neither of you are helping me! The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. Your email address will not be published. Motorola Solutions has the tools you need to get the job done in any organization. If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged. I know nothing about what these should be. As a result, all ISPs dont update modems like they should. I didn't even know what model number I had. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. Lets say you have an older modem thats not very popular. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. Changing the default password of your modem will help keep hackers and bad actors from being able to mess with your modems settings. All you need to know as youre shopping is that the more Mbps, the faster download and upload speeds youll need. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. Top actual speed is just under 1Gbps without bonding, just under 2Gbps with 2 bonded ports. We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. Seems odd that I need to go buy the MB8611 to continue using my own modem. Now you know what version of firmware is installed on your modem. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. This doesn't match the stored override, so the browser absolutely refuses to trust it and cannot be easily overridden. I haven't got a notice of any sort though. The Motorola MB8611 is our pick if you already have gigabit or faster internet services: It's one of the least expensive DOCSIS 3.1 gigabit modems with a 2.5GbE port . Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. Our community is your official source on Reddit for help with Xfinity services. As a security note, if you havent changed the default password for your modem to a custom password, you need to. It was never valid in the first place. There are two additional LEDs for each ethernet port on the back panel. . The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. How to update MOTOROLA MB8600: First, you need to download firmware from the official website of your router manufacturer. When something like that happens, the modem you bought may no longer be compatible. Shouldnt I be able to update the firmware myself? Sometimes a cable will already be available. While many modems stand vertically, others are built to set horizontally. Not sure if other modems do or not (probably depends on where the bug is). I actually think my firmware might be okay. Feb 21, 2019 . Hardware Version: V1. As you can see, the firmware version installed on my modem is V1.01.22. In order to have port bonding increase your modems speed to just under 2Gbps or more, your router needs to support port bonding. I wanted more information, so I clicked the provided Knowledge Base link. Just changing the password away from the default goes a long way towards making your modem more secure. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. Thread . Depending upon where you live, you might have a few different ISPs to choose from. The Motorola MB8600 will work with any brand of WiFi router. By renting, youre always ready for these upgrades without having to worry about wasting money. I cant say it enough. This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. Your modem needs to be receiving firmware updates. DOCSIS 3.1, 3.0, 2.0, and 1.1 support and Cable Labs certification ensure compatibility with services nationwide. The next step is to see what version of firmware is installed on your device. Your IP: I have defaulted both router and modem, turned off LAG on modem, to no avail. The Motorola MB8600 is still listed at xFinity My Device Info. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean????