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If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Yazmin Hope and Libby Gallagher On February 1, the shore excursion booking system opened up for the ocean segment of my trip. (Enrollment required for select benefits.). We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. We were issued the vouchers that had an expiration date October 2022. This happened 52 days before sailing. After 5 Viking is a travel editor for TPG, with a focus on cruise travel. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. They offered us a voucher for 125% or a cash refund. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Disappointed with Viking Cruises cancellation policy. Before you decide to. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. #7. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. You will be cruising, you will be enjoying," he said. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. An apology is not good enough. We were told that since we used vouchers we were not eligible for a refund per policy. Booking # XXXXXXX For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Princess Cruises | Travel Requirements & Safety Protocols. Premium Air. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. . However, the most important part of any cruise, for me is the excursion choice. We are not asking for anything other than our money back. The first five miles of headwaters have completely dried up. Our points-obsessed staff uses a plethora of credit cards on a daily basis. The whole experience was a disaster. Any comments Viking? The departure flight from ******* was delayed due to the storm. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Call us at 800-454-0927 to speak to a Cruise Concierge today. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. Here's our experience with the Viking cancellation policy. No one expects to have to cancel a cruise. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. The cruise was cancelled due the pandemic ($11,367.50) See details. SPRING SALE Special Fares Reduced Airfare Dates: Availability: We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Vikings' policy allows no refund under the circumstances (i.e. We were given the option of a voucher or cash Unfortunately, my husband unexpectedly passed away last month. Viking is bringing back river cruises to Europe in July. The cruise line announced the return of select itineraries in Portugal, France and . This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Not every river cruise line takes the same stance. I'm with Robin (see below). Feb 1, 2023. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Heres what you need to know. Anybody got any idea what do I do? BBB is here to help. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Because we were given a voucher, we can not get out money back. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. Scenic. I thought that Viking was reputable, so I put too much faith in them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 12/21- 12/28/2022 The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. By. We only wanted our money to be applied to another cruise in 2023. we went to our connecting American Airlines flight with our Boarding The first example of river distress is the Po River in Northern Italy. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Learn more. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. An apology is not good enough. Plus, your own feed of TPG content. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Other viking customers from ******* on the same cruise were also booked the same flight. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. It was not a condition of completing this trip. But all was not lost. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Check here before booking an award fare. **** said he would monitor the schedule and will alert us the very day it comes out. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. The sailings. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Their ad is wonderful but after all is said and done it is all crap. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Jim. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. The trip was more expensive so we paid with our vouchers as well as cash. What? If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. However, the same problems do not affect river cruise ships. Not every river cruise line takes the same stance. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. With this terrible Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. We accepted and paid an additional insurance premium. Cost includes $12.95 plus applicable local sales tax. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Royal Caribbean International | Travel Requirements & Safety Protocols. I have contacted Watcdog BBC who are interested. Europe has many rivers where cruise lines operate. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Italy is in the worst drought in over 70 years. Published on May 21, 2021. I even requested they review the phone call and they refused. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Europe is experiencing unprecedented drought and heat conditions. She really needs this positive experience to look forward to. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. Change of travel requirements after full payment received/ignoring request for full refund. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. service we should have received at least a partial refund . A place on the excursion I tried to book. After contacting viking to inform the situation, Viking booked another flight for us. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. It will take a lot for us to travel with you again. The draft is the amount of vessel that is below the water line. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . It's a human right to have access to fresh water and clean sanitation. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. SA. Courtesy Sheila Davies. Vikings inability to resolve an issue with their on line booking. What? We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Not enough for the money hungry cruise line. Subscribe to RSS How is this hard? A drinks package at the original cost, when I first tried to book it. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Then in Philadelphia We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Submitting a response indicates a willingness to work with customers to make things right. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Coach would have been better. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The food was excellent. This will surely increase the credibility of your complaint. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Learn to how to find the cheapest awards. . We missed 2 ports of call and 1/3 of our sites to see the auroras. We use dedicated people and clever technology to safeguard our platform. This post contains references to products from one or more of our advertisers. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. Booking XXXXXXX. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. Its infuriating and disrespectful. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Passengers from across the country say they've. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Jan. 17, 2022. A sales representative ******. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Articles are of a general nature and should not be relied upon for individual circumstances. We rebooked the trip for 10/12-10/23/22. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. backflow certification classes florida,