Higgins, Telford & Wrekin Councils Customer Services Manager, said. How do I renew my bus pass in Northumberland? You should continue to use your current pass, but then cut it up once your new pass arrives. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. If you have not received either a letter or full pack call us straight away on 01452 426265. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If you email us please confirm your date of birth and current address in the email so we can fully check our records. The cookies is used to store the user consent for the cookies in the category "Necessary". This cookie is set by GDPR Cookie Consent plugin. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. However, GCC has not been involved in this. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. 3 Post office. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Learning impairment that has resulted in an arrested state of development before adulthood. These are mostly people who have held a bus pass since at least 2008 and will now be . Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Flexible support fund - available at . Lee If your pass has already expired you can still renew your bus pass. You can get an older person's bus pass when you reach State Pension age. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This might be a letter confirming your eligibility and asking if you wish to renew. You should have receive your renewal form by mid-February. It is not valid in Wales* or Scotland. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Free travel before 9.30 am on infrequent services. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). March 2023 renewals. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. How did the American colonies actually win the war and gain their Independence from Britain? igo card for 11 to 16 year olds. Call us on 0345 200 0388 for an application form or for assistance completing one. You will need to pay 10 to replace this pass. Where can I get a bus pass for an older person? Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. This should include: -. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. How much longer should the Sun remain in its stable phase? These cookies will be stored in your browser only with your consent. It is being used by the person whose photograph and name appears on the pass. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. 5 Other ways to apply. Changes To Renewal Of Concessionary Bus Passes. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Your new pass will be valid for 2years. You will need to apply to this authority for a new pass. If you currently receive Travel vouchers you will receive a renewal form at your registered address. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. This can be done online or at a participating library. system now generates new passes automatically at least a fortnight before the Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. My new bus pass will not work when I place it on the smart card reader on the bus. If you cannot apply online for any reason please contact us. Apply for or renew your bus pass. Renewing your Bus Pass. How long does it take to renew an older persons pass? In London, you can use your card on buses but not on the Underground Train services. Can I use my English senior citizen bus pass in Scotland? A letter and a renewal application form will be sent to you automatically you can also use the application form below. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. These pages are for East Sussex bus pass holders. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. No, concessionary bus passes are not accepted on the night Buses. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Unemployed people. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If you have not received your renewal form, please contact our information line on 0345 600 0659. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. Your bus pass will be renewed automatically. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Residents are. Major investment in boroughs schools continues! The list of these services is on the GCC web site, under Transport. If it has already expired, please call 0345 678 9088 to arrange a renewal. It does not store any personal data. Disability-related passes can be valid for 1 - 5 years. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Application forms for the 'English National Concessionary Travel Scheme . The expiry date will normally be five years from your birthday. Necessary cookies are absolutely essential for the website to function properly. To get an older persons bus pass you must 2 Apply to your local council. Alternatively you are able to renew your vouchers online. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Age-related pass or vouchers. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Forgotten your Username? Where you caught it and at what time, along with your destination. Two weeks before your current bus pass expires you should receive a new bus pass in the post. If your pass has been stolen, you should call 0345 200 0388 to replace it. How does violence against the family pet affect the family? Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. I currently have a disability-related bus pass with companion entitlement. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. My age-related pass has now expired but I have not received a new one. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Completed renewal forms will be processed and new vouchers issued approx. Our This website uses cookies to improve your experience while you navigate through the website. Older Person's bus passes will be renewed soon. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Other Scottish passes arent accepted on the trams. All rights reserved. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Concessionary bus passes will no longer be renewed automatically. If you have any questions, please contact Essex County Council by calling0345 743 0430. This can be done by visiting a participating library only. Applicants can enter in their postcode online and will be given the contact details of their local council. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. pensioners. However, you may visit "Cookie Settings" to provide a controlled consent. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Your browser does not allow scripting so some of the features of this page may not work. Your pass will be automatically renewed if you have used it within the last 13 months. I have moved out of Gloucestershire. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Blackpool: Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. You can apply for a replacement bus pass by filling in the lost bus pass application form. Welcome to the Highways Service Information Centre. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. All young disabled pass holders must provide a new photo if they wish to renew. Disabled person's bus pass There's no central provider of the disabled person's bus pass. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Using your card. You should have received all the information you need by now. 2 Are senior bus passes renewed automatically? My new bus pass has been refused by the driver. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. As a general rule, it is usually cheaper to call during the evenings and weekends. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. What type of medicine do you put on a burn? Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Before your pass expires, we may send you a letter inviting you to renew it manually. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. You should allow 6 weeks for your application to be processed. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Can I use my bus pass on Park and Ride Services and Airport Transport Services? who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Apply for your bus pass by visiting the GOV.UK website. Bus Please check with the county council in the area you plan to visit. But opting out of some of these cookies may affect your browsing experience. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Calls from mobiles are likely to be considerably higher than those from landlines. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Please note you will require your customer number to complete the form (This can be found on your renewal letter). We only need this if you want us to contact you and we won't keep it once we've replied. You can find your renewal code located in the box towards the bottom of your renewal letter. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires.