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StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Any booking you make will be with the relevant travel service provider and not StudentUniverse. It was officially launched in 2000 and remains a privately-held company. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. We strive to make sure your travel arrangements are satisfactory. StudentUniverse empowers young adults to experience the world with discount travel. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. We advise travellers to retain sufficient local currency to meet these charges. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. The tuition rate in force for all programs is based either on program or modality. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. 2013-2023 StudentUniverse. Some US states are also requiring COVID tests for travelers to enter. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. All refunds will be delayed until the situation stabilizes. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). How much can I bring? All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. comments . Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. You can also update your email address to a more permanent one on your account any time. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Please check that your passport is valid for 6 months or longer than your intended travel time. We will try to reach you again as soon as we can. Travel & Covid-19: Everything you need to know. Airlines generally do not allow changes to your routing or name changes. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. You also can't split it between multiple flights. Most Popular. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. How do I book seat assignments and meal requests? Baggage is entirely at owner's risk. If you don't see a credit that you think should be there, give us a call. Most airlines have issued one free change and you may be eligible to cancel for future credit. All rights reserved. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Your order constitutes an offer to buy a product. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Have I signed up before? To verify your current enrollment status we may need to contact your university or college. I have questions about baggage. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Well be with you within a few days. All refunds will be delayed until the situation stabilises. Many travel arrangements (e.g. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. There are a few exceptions that must be booked on the phone with our agents. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. A change to your student status will not impact your credit. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Please understand we are working as hard as we can to help everyone. You can file an insurance claim through the company and wait to hear from them directly. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We will ask you for details about your experience to forward to our technical support team. Please note that we can *NOT* reinstate your flights for you if you cancel them. All prices are subject to availability and can be withdrawn or varied without notice. We understand a lot of events have been cancelled due to concerns over COVID-19. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. StudentUniverse UK has got you covered. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Fulfillment of a request cannot be guaranteed. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. We accept most major debit and credit cards. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Please check your airline's policy to see if you might be eligible for a refund. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Sign up. If you do not see a travel credit and believe you have one, please give us a call to confirm. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. How much can I bring? Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. You are solely responsible for any such fees. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Most of our deals are available to be purchased online. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. No date changes are permitted outside of your tickets validity period. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. In some cases, failure to present required vaccination documentation (e.g. Transport and accommodation providers have differing cancellation policies and rules. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). These are intended to give a guide to the services and facilities you should expect from your accommodation. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Prices are per person and inclusive of tax unless otherwise indicated. If you require your confirmation email to be resent please contact us. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Transport and accommodation providers have differing cancellation policies and rules. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. The short answer is no. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Also, current discount deals are available at the link. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. We cannot guarantee the accuracy of any ratings set by accommodation providers. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. If you have a layover, you should check if there are transit requirements for that country as well. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare.