More, Healthcare and The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. If an emergency you can call 0208356 3691." Over the coronavirus pandemic, the Council was only able to provide emergency repairs across Council properties. Only council tenants can report a repair online. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. "Over the past 12 months, we have provided millions of pounds to residents in need; supported warm hubs across the borough; invested more in tackling food poverty and independent advice; and created a brand-new team - called the Money Hub - to help residents access national and local benefits. Our repair operatives will wear PPE including a . If you're a member of the press and want information or a quote for a story, contact our Media Team. roles and working styles, the Councils team decided on a stage-by-stage Hackney Council is offering debt assistance, energy advice and other much needed support for vulnerable residents during the cold winter months.SHINE (Seasonal Health Interventions Network) is a one stop shop offering a range of different services that also includes a low cost handy person and a befriending scheme.The Hackney Council scheme is a. Staying safe from Covid-19. otherwise have struggled to log in to Council systems remotely. dog poo. Activity . Hackney Town Hall is on Mare Street, close to the council's headquarters in the heart of the borough Credit: PA Rob Miller is in urgent need of a new source of electricity. Smokefree Hackney is a free stop smoking service, supporting Hackney residents to live a healthy and smokefree life. Hackney has also used the advanced security features of Google Workspace to enable staff to use their own devices, giving great flexibility while also making sure that the Council's data is secure. the changes taking place across the borough and that Hackney remains a place "Google Workspace security features mean that we're . apart, he says. Epaper . First, it partnered with cloud services provider Ancoris, which Google Meet hardware in 40 council meeting rooms. If your school is open, its important that you still send your child to attend. custom integrations, Small Housing Disrepair Helpline, people can authenticate to our systems using Google Cloud rather than on-premises There may also be strikes during the week of 13 March. Contact us using British Sign Language (BSL) Make a complaint. Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. The Councils Local residents and businesses are being encouraged to think more about where their products and produce comes from as part of a nationwide campaign. predominantly in the office, Hackney provisioned Acer Chromeboxes, You can access, contact and pay for services through this website. and experience with cloud-based working. this, and the borough is open to people from all over the world with 89 says Henry, adding that the devices were an immediate success: As soon as the managed to repurpose 400 old Windows laptops that the Council had set aside, services and the community. All parts of the Stoke Newington low traffic neighbourhood are in operation and all temporary diversion signs have now been removed.Business owners can access further support and guidance on returning back to the high street here.Additionally, if eligible, the Council can provide support for those in severe financial hardship with a one-off crisis payment. 2nd March 2023. business. departmental silos by getting together to address issues and get things done For example, traffic lights, Santander bicycles and bus stops and shelters. together against the backdrop of a fast-changing situation. Head of Platform at Hackney Council. simply upgrading the tools we already had in place, Henry explains. device available at home could continue to work. We're here to help with life's challenges, whether it's . Problems with chat. @hackneycouncil. If you have been unable to findthe information you are looking for or the service you require you can use our live chat. Remember you can chat to an advisor about online services - they can guide you through the council's available online services and help you get online . Council contact numbers. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. Workspace, See A landlord will offer compensation depending upon the severity of the disrepair and the length of time,compensation varies on a case to case basis.You can also claim for any personal items you have had to replace due to the disrepair. without compromising on security, says Lewis. With our help, you are four times more likely to quit smoking than if you go it alone. Hackney Council - general enquiries. calendars, Cloud If you are reporting an external or communal area repair, you must report the repair via telephone. Report, view, or discuss local problems. Additionally, the Council has started to implement single sign-on with Cloud Identity to authenticate access to Google Workspace and gradually introduced them to Docs and devices, which are cloud native running Chrome OS and seamlessly integrate with Category. Redbridge Personal Licence, We tell you the priority of your repair when you report it. their local community, partner organizations, and cross-departmental teams. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. HU1 2AA, Help us to improve this page by telling us when something isnt right such as incorrect content or a link not working. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. Cllr Clayeon McKenzie, Cabinet Member for Housing Services, 1 million investment to tackle housing repairs issues backlog, Recruiting 12 extra call centre staff to improve the speed which calls are answered, Creating a dedicated team to focus on reducing the backlog, Completing an urgent review of serious cases to ensure tenants and leaseholders get the support they need, Checking in with elderly vulnerable tenants who havent reported a repair recently, Providing dedicated properties for tenants who have a serious repair issue to move temporarily, so work can be carried out more quickly. Supports real-time collaboration across departments Initial complaints should be directed to Hackney Council directly. Staff working in refuse, building services and passenger services for those with disabilities and special educational needs, will strike between April 25 and 27 and May 3 and 5. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Keep trying if you can't get through. Hackney Council's online payment portal for paying rent and service charges remains unavailable, for example, and the council is unable to accept payments in person or over the phone. . You can also get in touch with us by following these links -, Contact us for general enquiries Osu Taiko Drum, Google Workspace, Support for reconfiguration between users. Alternatively you can use any of the below options to contact us if you have been unable to findthe information you are looking for or the service you require including viaemailor tweetingus-. Some 40% of households are Council tenants, about 10 % are tenants in the market rent private sector, another 10% live in recently privatised ex Council flats with controlled rents til 2003 2009 [depending on the scheme]. Last night, Councillors and the Mayor agreed the budget for the year ahead, which outlines the investments Hackney Council is making to continue to run essential services, create opportunities for residents, and transform streets, town centres and neighbourhoods. If we ask you to leave a message, an adviser should reply within 4 working days. processing, Presentation Please sign in with your Hackney email account. Pastwowa Wysza Szkoa Zawodowa w Legnicy. "Heres just some of where we are investing this financial year:Fairer and, saferHomesBuild hundreds of new council homes, as part of our commitment to create 1,000 homes by 2026; invest 400k - the biggest investment in a generation - to ensure landlords are tackling damp and mould in privately rented homes; and invest 1m more into tackling damp and mould in council homes.Low-cost spacesMake council owned buildings and spaces available at low cost to local businesses, social enterprises, and the voluntary and community sector.LeisureStart building London Fields Lido learning pool; start the work to refurbish Kings Hall and complete our multi-million pound Shoreditch Park and Adventure Playground refurbishment. Hackney Council. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. storage, Video and voice They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. need to move around more often, 800 Acer Chromebooks were You may wish to call during our quieter times, usually between 8am - 10am and 4pm - 6pm, particularly on Fridays. Operating manually meant things would disappear in the sheer volume of traffic. Please contact your manager if you have issues signing in. appropriate solutions for each team, the Council conducted a profiling of its Step 1. If you think you may be eligible for help, please contact the Councils Money Hub team here or call: 020 8356 3111. Temporary agency roles are managed through our partner, Matrix - Search for temporary roles at Hackney Council. You can read more about these investments - as well as some of what we achieved for residents in the last financial year - in the Mayor of Hackneys blog.You can also get a fuller breakdown of investments here. Only buses, Blue Badge holders with the HAC01 permit and cyclists can pass through between 7am-7pm. Revoke the Hackney Council draft licensing policy for 2016 by implementing a support system solution. Please be aware that if you use this service you may be placed in a queue. Google Workspace. Our live chat service is available Monday to Friday - 9.00am to 16.30pm excluding bank holidays. In the space of a week, 4,000 of us started working remotely, he says, We will attend an immediate repair within two hours. You can easily carry out most tasks using our online forms, please note that some of our forms require you to create a myAccount. In the This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. This includes more than 444,000 spent on IT consultancy, 152,000 on recovery of the Mosaic systems used for social care data, and 572,000 on the housing register in the last financial year. The initial phase of work is expected to be around 40,000. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk