I used the catalog variable code above and it works great on the catalog item submission form. When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. Is there something that Im missing? retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. You should use the new Mobile GlideForm API to change labels instead. Ive updated the instructions above. I've created a 'changeFieldLabel' function for this purpose. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Would you say this solution is still needed with the changes to UI Policies in Calgary? The post Certified Diversity Recruiters appeared first on Crossfuze. Any help you can provide would be greatly appreciated. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I generally will use all lowercase with underscores if I need to include spaces in values. Hi, I appreciate this is an old script now but it does still seem to work. When the record is submitted using a record producer, you are redirected directly to the generated record. It is possible. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. How would you go about changing a catalog variable label on a catalog task? Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. This value can then be used for reporting or other purposes in your system! Labels are the pretty version of the data that drives behind it. Couldnt get it to work at first, but it does now. Here is a report based off a database view. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! They dont allow you to implement one single script to fix the issue. Option to customize record producer using , Often a simple and straight , less customization. You didn't specify the context of your script that needs the variable values. How do you get a list of the names of all files present in a directory in Node.js? Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. Thank you for sharing. 2. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Label backgrounds vary, but you should be able to get it to work like this. i.e. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Variables have come a long way since the early days of ServiceNow. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Heres a quick example that should allow you to change the variable set text. ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I stumbled across another way recently. redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Condition: current.script.indexOf ('Force population of record producer') == -1. Ive created a changeFieldLabel function for this purpose. Ive seen this done before. var emptyVars = g_scratchpad.emptyVars.split(,); 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! labelElement.style.backgroundColor = color; Getting the following error: Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? What is the correct way to screw wall and ceiling drywalls? Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. I have a lengthy choice Label for one of my fields . There is, but not with the scripts here. For example, the Label is more user-friendly and should be used in text displayed to the user. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. Is there a way to do the same thing with a catalog item record producer for a variable?! Check out the comment from Josh B. above. But I have an issue, when I show the form in the Service Portal. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. If youve got additional tables that dont extend task, just repeat the same step there as well. Lets try it out! rev2023.3.3.43278. Its a bit different for the asterisk indicators on Fuji and beyond. You did such an amazing job. Both of these ways are not working. Even when specifically naming the field. My next question How can I make this work for Record Producers? . Its not anything that you need to worry about in this case. Any chance someone has already figured this out? I just tested on a clean demo instance and it worked fine there. I think if you replace that with item_option_new then it will work better. The element HAS to match in your reference qualifier for the subcategory variable. // Store empty variables as string of commands Not the answer you're looking for? Does a barbarian benefit from the fast movement ability while wearing medium armor? / servicenow catalog variable types. You can also view the icons within. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. Script: /***There is no dynamic way to record the record producer used so we can force it here. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. The difference between the phonemes /p/ and /b/ in Japanese. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. However, it doesnt seem to work with containers that are set to be two columns wide. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. Why is eval being used? Im just spreading the love. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Mark, You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. Any advice? Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field.