We recognise that everyone has ups and downs in their lives and we are always there with support. The operative on the phone was superb and I thank her for guiding me so expertly through the process. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. - Monday - Friday: 8.30am - 8pm eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! } staysure hung us out to dry. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Thanks for your feedback. Anyone can write a Trustpilot review. One rule for one employee and another for another. View our cookie policy here. Best and worst companies at resolving issues. Just raise a case and leave feedback after. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. _W.storeName = null; function initFlyouts(){ Britannia House, span.icon-caret.is-active svg { However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. The call centre dont have enough medical knowledge to assist. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. } .wsite-button-large .wsite-button-inner {font-size:14px !important;} A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. USED to be a great place to work. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} I should have asked for the policy to be posted to me. Whenever you need us, our 24/7 claims team is here for you. I dont know what Id have done without them. Warm regards,Ross. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. 11 Staysure reviews. The support which is only a call away is fantastic. .blog-header h2 a {} Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Consumer guides, newsletters, surveys and more! _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. No progression here unless your good friends with the senior management. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They pick and choose who is significant to you when they pass away. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 We use dedicated people and clever technology to safeguard our platform. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Have a fantastic holiday. Opportunity to express yourself and share thoughts and ideas. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Dear Eric,Thank you for your 5 star review. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? If youd prefer to speak to a member of the team on, please call us on: document.dispatchEvent(initEvt); Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Wednesday 28 December: 8:30am 8pm Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We use dedicated people and clever technology to safeguard our platform. Have a fantastic holiday. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Used chat and phone. Interview. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Have a fantastic holiday. Simple! a:link, initPublishedFlyoutMenus( Also, for some of our insurers we may receive a profit share payment if they Check out what 241,874 people have written so far, and share your own experience. Average Interview. I was able to buy the policy only by starting afresh with a new email address and not creating an account. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Monday 26 December: Closed Thank you for posting your comments. Most of the time the customers were great and easy to get along with. Was put on a call back BUT this never happened. Warm regards,Ross. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Thanks for your feedback. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Find out how we combat fake reviews. Replies to negative reviews in < 24 hours. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I hope my friend who recommended me gets her 10 bonus !!! They were no help at all. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Staysure Expat, Warm regards,Vicki. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Wed like to hear from you. Very friendly, nice people to deal with. I interviewed at Staysure (London, England) in Jun 2022. We were devastated as grandchildren had been couting the days down. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Staysure take all feedback relating to our products and services seriously. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. The process was quick and easy and Lisa was very pleasant to deal with. Wed like to take this opportunity to wish you success in the future. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. You can be certain that youre talking to the right person at the right time. } You need to sharpen up the verification/activation mechanism. It wasn't great. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. right: 0 !important; Were sorry that you did not enjoy your time with us and we wish you success in your future role. } A lot of pressures, every second of your day is reviewed! #wsite-title {font-size:36px !important;} Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. You can email us at info@staysure.co.uk Dear Anne Parry,Thank you for your 5 star review. I applied online. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. font-family: "Open Sans" !important; We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If there is a problem with the password chosen this should be explained. } I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. . (function($) { document.documentElement.initCustomerAccountsModels++ I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Outright being lied to didnt help either. Verify your email to use filters. .wsite-menu a {font-size:14px !important;} achieve performance targets across their product portfolio. Get in touch with us if youd like to make multiple changes to your policy. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Not happy. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Will look around for my next policy. Filter. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Your agent was fine, but your system baffles me. your insurance policy. In the 4 years I was there I hit some sort of bonus each month. Have a fantastic holiday. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. If you need more help, please visit our FAQ Help Centre. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. _W.isCheckoutReskin = false; policy. n 71 Edifcio D 2 Dt, Queluz de Baixo David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. I think it may be that I included the symbol. Be the first to find this interview helpful, What motivates you? All rights reserved. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. The initial purchase was fine. left: 0 !important; They were rude, there was no consideration, no bereavement line. Friday 30 December: 8:30am 8pm, Within the USA and Canada: It's quick, easy and totally free. They are passionate about supporting new people into the business and we receive great feedback. Application. I was trying to pay for a quote with them kept waiting for over a day to pay. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Seemed silly, but so be it, or so i thought. You never know if the training team/management are telling you the truth or lying to you. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Finally I started a new booking and was successful in receiving a quotation which I accepted. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";